New system and Action Plan freed up resources
“Our old IT system had been developed in-house and the time was right for us to move over to a system that would handle all our processes more efficiently, from sales ordering and manufacture, through to warehouse picking, packing and despatch. Our aim was to free up time for our internal resources and enable staff to focus on other tasks.
We chose Phil because of his flexible approach and because he has such enthusiasm and focus for finding the right system for an individual company.
He spent time with all areas of the Horners business, finding out exactly what was needed, and understanding how to adapt our processes. We had no manuals for our old IT system, and so it was a case of Phil taking time with our people to fact-find at different levels.
We have started to see real benefits from the new system and it has had the desired effect – of freeing up our internal resources.
Follow-ups and ongoing support have ensured that we continue to deliver our Action Plan successfully, and that Phil’s work keeps on producing improvements and cost reductions for us.
What Phil brings to a business is enthusiasm, positive action and a tenacity to achieve the right results.”
- Judith Fox, Managing Director of Horner Brothers Print Group